FAQs

General

Why should I buy travel insurance?

Starr Travel Insurance provides coverage for unforeseen issues such as canceled or delayed flights, serious illnesses, and in rare cases, acts of terrorism or financial default of travel suppliers. If unexpected circumstances force you to cancel or interrupt your travel plans, you may face significant financial losses. For full details on what is covered, please see your policy or call us at 866-477-6741 with any questions.

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What information do I need to purchase travel insurance online?

To purchase travel insurance online, you'll need:

  • Names and dates of birth for all travelers
  • Dates of travel
  • Non-refundable trip costs to insure

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After I have bought a policy, can I increase my trip cost?

Yes, you can increase your trip cost prior to departure. If your policy has the optional Cancel For Any Reason (CFAR) coverage, refer to the CFAR policy coverage requirements. Please call us at 866-477-6741 to make any updates or changes to your policy.

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Does my homeowners policy cover travel-related losses?

Most homeowners and auto policies do not provide comprehensive coverage like Starr Travel Insurance, especially for international travel.

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How much does travel insurance cost?

Travel insurance costs vary by trip. Get a quote in minutes by going online to starrtravelinsurance.com or speaking to an agent at 866-477-6741.

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What is the latest date I can purchase travel insurance?

You must purchase a policy at least one day prior to departure.

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Can I get travel insurance even if I don’t have a travel agent?

Yes, you can buy travel insurance even if you’re arranging your own trip.

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Who do I call if I have an emergency on my trip?

Every Starr travel insurance plan includes 24-hour emergency assistance services for domestic and international travel. Refer to your Confirmation of Insurance for contact information. For detailed information on what is covered, please see your policy or contact us at 866-477-6741.

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Can my Starr Travel Insurance policy be used for travel to Cuba?

Only if you are traveling under one of the 12 guidelines set by the U.S. Government. Some additional restrictions may apply.

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Once I’m on my trip, can I extend my policy?

No, changes to the policy cannot be made once you're on your trip.

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I have no Trip Costs. Can I still purchase a travel insurance policy?

No, we do not allow $0 Trip Costs.

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I'm a frequent traveler. Do you have any discounts?

No, insurance regulations prevent us from offering discounts. However, we provide Annual Multi-trip Plans for multiple trips within a 12-month period.

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I'm planning a 6-month trip to visit family. Will one of the Starr Travel Insurance Policies be a good option for me?

No, the maximum trip length is 90 continuous days from Departure.

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How do I assign/change a beneficiary?

Death benefits default to the Named Insured's estate. To assign specific beneficiaries, call us at 866-477-6741 for the Beneficiary Designation Form.

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Purchase

What should I include in my Trip Cost?

Trip cost should encompass all non-refundable payments such as airfare, lodging, cruises, tours, and other prepaid expenses. Exclude non-monetary purchases like credits, miles, or points..

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Is Cancel for Any Reason coverage available?

Trip Cancellation for Any Reason is optional (except in NY) and can be purchased for an additional premium within 14 days of the initial deposit. This Coverage provides reimbursement for a portion of your prepaid, non-refundable trip costs if you must cancel your trip for any reason not covered under The Policy. Please refer to your state-specific policy for details, conditions and exclusions.

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What do I use for my trip dates?

Departure date is when you leave home, and return date is when you return home. Use the earliest date of payment or deposit for your initial trip deposit date.

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Claims

How do I know if my loss is covered?

Claims determination is provided after a loss has occurred and a claim has been filed.

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I need to file a claim/check claim status. What do I need to do?

File a claim or check status at starrtravelinsurance.com/Claims.

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Is there a way to appeal a claims decision?

Yes, follow the directions provided in the claim denial letter to submit an appeal.

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Pre-Existing Conditions Coverage

What is needed for the Pre-Existing Conditions Waiver to apply?

The Pre-Existing Conditions waiver is included if the policy is purchased within 14 days of the initial trip deposit. Refer to your state-specific policy for details, limitations, and exclusions.

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